The present general conditions of sale apply to orders made by customers on
the LE ROUX® Chocolatier Caramélier®. website for the products
advertised on the URL www.chocolatleroux.eu
Article 1 - Objectives
These general conditions constitute a mail order
contract defining the rights and obligations of the seller and the customer
within the framework of selling the products listed on the website.
Article 2 - Ordering
The customer will make his order in accordance with
the conditions given on the website. He undertakes to fill in the order form
properly making sure he gives the necessary, complete and exact information.
The customer declares he is able to conclude the present contract, the conditions
of which are to be found below, i.e. he is an adult, and is not under guardianship
of any kind.
Orders are only accepted after payment of the sum corresponding to the amount
on the order has been authorised.
When the "Accept" key is pressed, the order is considered irrevocable
and cannot be questioned.
SARL Le Roux® reserves the right to refuse an order if the customer has
not met his obligations, and, more generally, to refuse all orders, which seem
to be out of the ordinary for any reason. The order is only definite after confirmation
by e-mail from SARL Le Roux®.
Article 3 - Presentation of products
The goods presented on the boutique’s
website cannot be modified either in their composition or presentation.
The texts and photographs illustrating the products do not form part of the
contract. All the photographs and objects in this catalogue act as a guideline
Article 4 - Price of products and payments
The price list (in Euros)
applicable to products ordered is the one shown on the website on the day of
the order. Postage and packing costs, which vary according to weight and destination,
Payment can be made in two ways :
By secure credit card payment: When you click on your chosen card, you will
enter the high security domain of BNP PARIBAS Mercanet Bank. It is then as if
you were paying for your purchase in our shop. By safety measure a photocopy
of your bank card can be required.
By cheque: enclosed with the order form which you will have printed before leaving
the LE ROUX® boutique website.
Article 5 - Despatch and delivery times
Orders are despatched within
4 days, except in December when delivery will take longer. Orders are sent on
Tuesdays to Thursdays inclusive; our perishable products are not in transit
over the weekend.
Our sendings are made in Rapid or Express mode.
Le Roux Chocolatier Caramélier® is a small company, and as delivery
times are longer over the Christmas and New Year period, please order :
For Christmas, by 10th December at the latest,
For January 1st, by 20th December at the latest.
We cannot be held responsible for any delay or deterioration of goods during
On Bank Holidays in France and other countries
If the addressee is absent when the parcel is delivered
If the parcel is sent to a hot country
For reasons beyond our control, such as if carrier is late in delivering, if
there is a major disaster or accident, and generally any event impeding delivery
of our orders. The goods are sent at the risk of the addressee. Ownership is
transferred on acceptance of the order. In the case of damage or non-delivery
it is up to the addressee to make all the necessary complaints to the carrier
and he must confirm these complaints by a recorded delivery letter within two
days of receiving the goods.
Article 6 - Replacement and reimbursement
No returns, reimbursement,
or replacement will be accepted. The customer has no comeback over the taste,
freshness and appearance of the products.
Article 7 - Confidentiality of data
Conforming to articles 26 and 27
of the law nº. 78-17 of 6th January 1978 "Informatiques et libertés"
(Freedom of Information) the information required from the customer is necessary
to process their order and are destined for SARL LE ROUX®. The customer
has the right of access to the information concerning him. On request, they
can be communicated to him and, in case of error or modification, can be rectified.
Article 8 - Obligations of the customer
Orders must be for personal use
only. Resale of our products is strictly forbidden.
Article 9 - Miscellaneous
The present general conditions constitute the
totality of the rights and obligations of the parties, no other conditions can
be added to these.
Should there be any possible dispute between the parties as to formation, fulfilment
or the interpretation of the present contract, in the absence of a previous
out-of-court settlement, the only competent courts to deal with any dispute
are the courts in Lorient.
Article 10 - Intellectual property
On connection to the website on which
SARL Le Roux is the owner of a licence for use, and has ownership rights over
the graphics, the customer is forbidden to copy or download all or part of its
contents, except with previous and formal authorisation by SARL Le Roux®.